Refund and Return Policy
Refund Policy
Returns and Refunds
To check if your product qualifies for a refund under any circumstances, we kindly ask you to get in touch with us at ddressing@ddressing.com before completing your purchase. At DDressing, ensuring your complete satisfaction with every purchase is our topmost concern.
Eligibility and Timeframe
In case you are eligible for a return and refund, please contact us at ddressing@ddressing.com within 1 day of receiving your order. We will guide you through the return process and provide you with a return authorization.
To qualify for a refund, the item must be unused, in its original condition, and returned in the original packaging. Please ensure that everything is intact.
Certain products are exempt from being returned. These include gift cards and customized or personalized items unless they are defective or damaged upon arrival.
Refund Policy
We assess our refund policy on a case-by-case basis and evaluate each return on an individual basis.
Return Shipping
In the event of a return, you are accountable for covering the shipping expenses. We recommend using a trackable shipping method to ensure the safe return of the item. Please note that shipping costs are non-refundable.
Please do not return your purchase to the address you received it from unless you have received written acceptance from Dance Dressing via our email: ddressing@ddressing.com.
Refund Process
Upon verifying the returned item, we will proceed with the refund process. You will receive email notification regarding the approval or rejection of your refund.
If your refund is approved, it will be processed within 5 business days. The refund will be issued to your original method of payment, or if applicable, in the form of store credit.
Late or Missing Refunds
If you haven't received your refund within a reasonable timeframe, please check your bank account or credit card statement first. Then, contact your financial institution. There may be a processing delay before the refund is officially posted.
If you have completed these steps and still haven't received your refund, please reach out to us at ddressing@ddressing.com, and we will assist you promptly.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, we recommend returning the unwanted item for a refund and placing a new order for the desired item.
Damaged or Defective Items
To be eligible for a return due to damage or defect, the item must have been used and handled in a reasonable manner. We reserve the right to refuse a return if we suspect that the item has been intentionally damaged or misused.
International Returns
For international returns, please contact us at ddressing@ddressing.com for further instructions. Please note that any customs fees or import duties incurred during the return process are the responsibility of the customer.
We reserve the right to update or modify this Refund and Return Policy at any time without prior notice. It is recommended to review this policy periodically for any changes.
If you have any questions or need further assistance, please don't hesitate to contact us at ddressing@ddressing.com. We are here to help you.