Refund and Return Policy
Returns and Refunds
At DDressing, our utmost priority is to guarantee your utmost satisfaction with every purchase. If, for any reason, you are dissatisfied with your order, we provide a convenient and straightforward return and refund process. To determine if your product is eligible for a refund under any circumstances, we kindly request that you contact us at firstname.lastname@example.org before making your purchase.
Eligibility and Timeframe
To be eligible for a return and refund, please contact us at email@example.com within 1 day of receiving your order. We will guide you through the return process and provide you with a return authorization.
To qualify for a refund, the item must be unused, in its original condition, and returned in the original packaging. Please ensure that everything is intact.
Certain products are exempt from being returned. These include gift cards and customized or personalized items unless they are defective or damaged upon arrival.
We assess our refund policy on a case-by-case basis and evaluate each return on an individual basis.
In the event of a return, you are accountable for covering the shipping expenses. We recommend using a trackable shipping method to ensure the safe return of the item. Please note that shipping costs are non-refundable.
Please do not return your purchase to the address you received it from unless you have received written acceptance from Dance Dressing via our email: firstname.lastname@example.org.
Upon verifying the returned item, we will proceed with the refund process. You will receive email notification regarding the approval or rejection of your refund.
If your refund is approved, it will be processed within 5 business days. The refund will be issued to your original method of payment, or if applicable, in the form of store credit.
Late or Missing Refunds
If you haven't received your refund within a reasonable timeframe, please check your bank account or credit card statement first. Then, contact your financial institution. There may be a processing delay before the refund is officially posted.
If you have completed these steps and still haven't received your refund, please reach out to us at email@example.com, and we will assist you promptly.
We currently do not offer direct exchanges. If you wish to exchange an item, we recommend returning the unwanted item for a refund and placing a new order for the desired item.
Damaged or Defective Items
To be eligible for a return due to damage or defect, the item must have been used and handled in a reasonable manner. We reserve the right to refuse a return if we suspect that the item has been intentionally damaged or misused.
For international returns, please contact us at firstname.lastname@example.org for further instructions. Please note that any customs fees or import duties incurred during the return process are the responsibility of the customer.
We reserve the right to update or modify this Refund and Return Policy at any time without prior notice. It is recommended to review this policy periodically for any changes.
If you have any questions or need further assistance, please don't hesitate to contact us at email@example.com. We are here to help you.