Help Center

What are the shipping destinations ?

• We ship worldwide to various destinations.

What are the shipping times?

• International orders typically take 10 days-4 weeks for delivery, although it may vary based on factors such as shipment method, location, and other circumstances.
• Shipping time might vary depending on location, shipment method and other factors too.

Is there a shipping cost?

• No, all orders enjoy free shipping.

How do I place an order?

• To place an order, add the desired items to your shopping cart and proceed to the checkout page. 
• Provide the necessary delivery information and select your preferred payment method. 
• If you need assistance, our support team is ready to guide you through the process.

How can I ensure the product will fit me?

• We recommend asking any necessary questions to ensure a proper fit. 
• If the measurements of the person in the photo closely match yours, it is likely that the item will fit you. 
• For quality checks, damages, or alterations, please contact us, and we can arrange a home video to show you the dress in detail.

Providing customers with comprehensive information about their purchases is a significant responsibility for us, and we consider it a great accomplishment when customers are satisfied with their purchases as a result of this effort.

How do I pay for my order?

• You can select your preferred payment method at checkout.
• You can choose between Pay Later by PayPal and Pay Later as your payment options. 

• Please note that you won't be charged on the website itself. 
• Instead, you will receive an email from ddressing@ddressing.com with the owner's payment details. 
• You will need to make the payment directly to the owner. 
• By placing the order through our website, you will receive tracking information from DanceDressing for a more secure transaction.

Payment Options and Fees:  

• We offer various offline payment options, including bank deposit, PayPal, TransferWise, and Western Union. 
• It's important to note that certain sellers may not utilize PayPal, in which case you will receive alternative payment details via email. 
• Please be aware that additional fees for currency exchange and payment transfers may apply when using any of these payment methods.
• Please consult with your bank regarding any transfer fees, as they are the responsibility of the client.  

When will I receive the payment details?

• You will receive the payment details from ddressing@ddressing.com within 48 hours of placing your order. 
• Please make the payment as soon as possible after receiving the details so that we can prepare and ship your order promptly.

Is it possible for me to return a product?

• It depends on the seller's policy, which is determined by the owner of the dress. The acceptance of a return should be discussed after placing an order on the website but before making a payment for the item. If you decide to place an order on the site, complete the payment, and agree to cover the shipping costs for returning the item, the owner may consider sending it to you for a trial.
• If you return the dress in the same condition within 24 hours of receiving it, you will receive a full refund for the dress's cost.
• However, it's essential to note that this procedure is subject to the acceptance of the concerned owner, as well as your agreement to follow the outlined steps.  

• To inquire about the return policy for a specific product, please utilize the contact form provided. Be sure to include the link to the product you are interested in and write "RETURN POLICY FOR" in the subject line.
• Please keep in mind that bank fees may apply to these transactions. If you require any further information regarding payment sending or receiving, we recommend contacting your bank directly.

We appreciate your understanding and cooperation in adhering to these guidelines.